Frequently Asked Questions

Yes. AWG Ambassador’s iRide AWG app makes it easy to book transportation while you’re on the go. The app is available for Android and iPhone smartphones.

Minimums vary based on vehicle type, service type, pickup location, service area, venue, and special event requirements.

A service minimum is the minimum billable charge for your reservation. It does not mean the vehicle is reserved for your use for the full minimum period unless your reservation is booked as Wait & Return or As-Directed service. Our team is here to guide you and help determine the appropriate service and minimum for your itinerary. Call 702.740.3434.

Transfer: Direct transportation from your confirmed pickup location to your confirmed drop-off location. The vehicle is released after the transfer is completed. Waiting, additional stops, and continued use of the vehicle are not included.

Wait & Return: Your vehicle and chauffeur remain with your group for the confirmed service period and provide your scheduled return transportation.

As-Directed: A dedicated vehicle and chauffeur are reserved for your group for a confirmed period of time. Multiple stops and wait time are permitted within the booked service period.

Not sure which service you need? Our team is here to guide you. Call 702.740.3434.

Reservations are based on availability and booked on a first come, first served basis. For group transportation, specialty vehicles, conventions, holidays, and special events, we recommend booking as early as possible.

Yes. We will make every effort to accommodate your request. Specific makes, models, model years, colors, and configurations cannot be guaranteed unless confirmed in writing.

No. Smoking and vaping of any type are prohibited in all AWG Ambassador vehicles. Violations may result in immediate termination of service and a minimum $300 cleaning fee.

AWG Ambassador does not possess a liquor license and cannot supply alcoholic beverages. Guests may bring their own beverages where permitted. Please contact our team in advance regarding special arrangements or vehicle restrictions.

Our VIP Reservation Specialists and Dispatch team are available 24 hours a day, seven days a week at 702.740.3434.

Itinerary changes, additional stops, changes to pick up or drop-off locations, or extended service must be approved by AWG Ambassador, are subject to availability, and may result in additional charges. Chauffeurs are not authorized to approve service or pricing changes.

Cancellations must be received at least 24 hours before pickup for most domestic reservations, 48 hours for international reservations, and 72 hours for special events.

Late cancellations and no-shows are subject to the full reservation charge. Specialty vehicles and certain events may have additional cancellation requirements as stated on your confirmation.

Yes. All rides include an industry standard suggested 20% chauffeur gratuity unless otherwise noted. Additional gratuity may be added or an adjustment requested by contacting AWG Ambassador.

All reservations require a valid credit card submitted through AWG Ambassador’s secure payment process or an approved corporate account.

The card on file is charged approximately 24 hours prior to the scheduled service. After your ride concludes, the reservation is finalized to reflect the completed service and any applicable additional charges or adjustments. Your final receipt is available once billing is completed.

As a general guideline, travelers should plan to arrive at the airport approximately 2 hours before a domestic flight and 3 hours before an international flight. Please confirm current check-in and arrival recommendations directly with your airline.

AWG Ambassador tracks commercial flight arrivals using the inbound flight number confirmed on your reservation. Billable service begins when the confirmed arriving flight is recorded as wheels down at the scheduled pickup airport. Only one flight is tracked per reservation. If passengers are arriving on multiple flights for the same pickup, one flight must be designated for tracking. Connecting flights and earlier flight segments are not monitored. Departure flights and private/FBO flights are not tracked and operate based on the confirmed pickup time. Please notify AWG Ambassador directly of any flight, airline, routing, airport, or schedule changes. Changes made with the airline do not automatically update your AWG Ambassador reservation.

Your confirmed commercial arrival flight is monitored, and your pickup is adjusted based on the flight’s actual arrival. Billable service begins when the confirmed flight is recorded as wheels down, not its originally scheduled arrival time. Only the flight confirmed on your reservation is monitored. Please notify AWG Ambassador directly of any flight changes.

Terminal 1: In front of Starbucks in baggage claim.

Terminal 3: Door 51 near baggage claim.

Your chauffeur will be professionally attired and identified with an AWG Ambassador sign or company-issued iPad.

Please remain at the designated meeting location and call Dispatch immediately at 702.740.3434.

Do not leave the designated pickup location without contacting AWG Ambassador, as this may result in a no-show charge.

For safety, chauffeurs do not answer calls or text messages while driving or while a client is on board. Our Dispatch team has real-time GPS monitoring of AWG vehicles and is best equipped to assist you.

Your rate is based on the itinerary and service confirmed at the time of booking. Additional charges may result from additional stops, wait time, itinerary changes, parking, tolls, or extended service.

If you have a question about your final charge, call 702.740.3434 and our team will be happy to review your reservation.

Yes. AWG Ambassador can arrange transportation outside of Las Vegas and worldwide through our trusted affiliate network. An established AWG Ambassador account is required to book transportation outside of Las Vegas. Service outside our standard Las Vegas service area may have different rates, minimums, mileage, or additional fees. Please contact our team at 702.740.3434 for availability and a customized quote.

These FAQs provide a general overview of our services and policies. Your reservation is subject to the service details on your confirmation and AWG Ambassador’s complete Terms & Conditions.